Support
Marketplace help
Use support when a campaign, project, payment hold, submission or user interaction needs platform assistance.
Payment holds
When a supported engagement is funded, the platform records the payment state and may place the creator-side settlement on hold through the configured payment provider. Work should not begin until the project shows that its required funds are held.
Work quality
If work does not match the accepted brief, agreement or documented metrics, the client may request a reasonable remedial attempt through the workspace. Unsupported or bad-faith claims may be rejected after review.
Missed deadlines
Use the project workspace to record the deadline, extension requests, submissions and evidence. A missed deadline can trigger the remedies recorded in the accepted agreement, subject to applicable law.
Disputes
Disputes should identify the affected task, accepted requirement, evidence and requested outcome. KaalDnach may facilitate communication, request remediation, maintain a payment hold or help settle a dispute in good faith. We do not guarantee a particular outcome and are not the contracting party for the underlying user-to-user relationship unless expressly stated.
Safety and abuse
Report fraud, impersonation, coercion, harassment, unsafe work requests, payment manipulation or deliberate abuse of the dispute process through the platform contact channel.